Nudging Customers For Healthier Food Choices

Food PantryBy Courtney Collins, KERA News for Audio Texas

MESQUITE – KERA’s One Crisis Away project looks at life on the financial edge, and in this installment, how simply re-arranging food pantry shelves is helping low income families make healthier choices. One North Texas non-profit has had luck pushing brown rice, and whole wheat pasta.

Walking into Sharing Life Community Outreach in Mesquite, is like walking into a small grocery store. The two-aisle food pantry has much more on its shelves than canned goods and dried beans. It offers frozen chicken breasts, cauliflower, fresh berries—even bunches of bright green herbs.

“Cilantro, I want some cilantro, yeah.”

Shelecia Morris bypasses the bread, cookies and potatoes and loads up on eggs, poultry and fruit. She’s been to Sharing Life many times and had made changes to her diet as a result.

“I look at the different brands that they have, like the organic, I found out that it’s very good, it’s been very good so far, so I try to eat as healthy as I can with what I can get.”

One swap Morris recently made? Whole wheat pasta instead of regular.

“It just looked good, I said well, why not? Plus my doctor’s been on me anyway about losing. So I have come down somewhat in just changing the right choices.”

Whole wheat pasta just happens to be one of the foods Sharing Life is pushing. It’s got a prominent spot on the shelf where it’s easy to see and grab, and little signs touting its health benefits hang nearby. There’s a name for this approach—“nudging.” Feeding America partnered with the North Texas Food Bank and Cornell University to try it at pantries around the country– including Sharing Life.

“That’s what grocery stores do. They put product they want to sell on the aisle but then they’ll make a special display on the endcap. And that’s a marketing ploy. And so we’re doing the same things here to try and increase their vision of that product.”

Executive Director of Teresa Jackson says the big difference is, Sharing Life isn’t trying to sell a product; the food pantry is simply nudging customers to take home healthier food. The thought bubbles posted above the whole wheat pasta explain that whole grains lower cholesterol, risk of diabetes and asthma.

“So our goal is to try an educate them and not just shove a package of whole wheat spaghetti in their car and say ‘try to deal with this,’ because we know it tastes different, and we know that kids and sometimes adults are not happy with change, but we want them to understand why we want them to take this product.”

Sometimes a nudge is as simple as putting food like brown rice in two different spots, and leaving the white rice on a single shelf. It’s not a highly technical tactic, but Sharing Life has research that proves, it’s working.

“At the beginning of the project we only had about 14 percent of our clients willingly taking the brown rice and the brown pasta, they were not interested in it. But after we created these nudges, it went from 14, to 44.”

A 30 percentage point jump is encouraging, Jackson says, and while switching to a whole grain pasta or rice may not seem like a huge change, there are legitimate health benefits.

“And it’s changing their palate, and I believe as clients have shared with me, as they’ve tried new things that makes them more willing to try new things in the future.”

And because people living in poverty don’t always have a lot of choices when it comes to putting food on the table, being open to healthy options, can change mealtime… and wellness… for the entire family.

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