By BJ Austin, KERA News
DALLAS – American Airlines says its computer reservation systems have been fully restored. A computer glitch grounded all planes system-wide for a couple of hours Tuesday.
Dallas aviation consultant Denny Kelly says the airline had no choice but to shut things down until the system was back up.
DENNY KELLY: “…And so they have no information on passenger lists, which they are required by law to have, and they have no information as to who the right people are to put on the flight.”
Tom Parsons, with North Texas-based bestfares.com says even with the system restored, it’ll take 24 to 48 hours to unwind the backup. He says if there is a bright spot it’s that the system went down on a weekday.
TOM PARSONS: “And the good news is Tuesdays and Wednesdays are some of the slowest days in the April time period, there might be extra seats where they can get from point A to B on another carrier.”
American says customers can rebook on another airline at the American ticket counter or online. American will honor the fare difference; no charge for reservation changes; and a full refund, if requested.
Kelly says American is not the first to see its reservation system go down. He says it’s happened to United three times, also Delta.
American Airlines officials stress they see no evidence the technical outage is related to Monday’s bombings in Boston.
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